PBX Solution
Cost effective Cloud IP PBX switchboard with convenience.
Our PBX Advantage
Backhaulnetwork believes in creating customer-friendly solutions which go a long way in solving he most complicated issues that clients face across the globe. A PBX cloud based solution which if heavily rich in features and offers high level customization is another product that Backhaulnetwork has come up with to serve its clients in the most superior way. It serves to all enterprise sizes and provides you the flexibility to add no further equipment and use your current VoIP phone. Backhaulnetwork has further added its unique stats solution which helps you keep one eye on your call center productivity, and other eye on your business growth.
Manage your phone extensions without much effort, view and listen to all phone recordings, and monitor your KPI’s through Backhaulnetwork`s real-time dashboard to achieve maximum efficiency and optimization.
Call Routing
Offers routing of calls to the right agent at the right time.
Call Recordings
An online control panel offers you to monitor, and review all calls incurred on your operation.
System Integration
Helps you create infinite call routes which are easily manageable.
IVR/Auto Attendant
Offers routing of calls automatically without needing of a live agent`s presence.
Call Forwarding
Forwards calls to predefined numbers, and busy calls to your queue with all the information of the caller saved for reference.
Work Agile
Employees can work from agile locations since the system has the capability to forward calls to predetermined numbers
Auto Failover
Built-in failover sends the incoming call through another carrier to the numbers you indicate. This all helps in keeping a smooth connection
Conference calls
Offers connectivity of 3 or more people through its smooth conference call option.
Voicemail & Fax to email
Your messages will be delivered to multiple email addresses and mobiles devices that you select.
Listen
Monitor your call Centre agent, speak to the agent without the client listening, or just barge into both channels which will enable both the client and the agent to hear you speak.
Find me/Follow me
Multiple locations can be dialed to when someone calls you. So, you will now be able to receive calls regardless of your location.
CRM Integration
Multiple locations can be dialed to when someone calls you. So, you will now be able to receive calls regardless of your location.